Last updated: August 31, 2026
Indigenous Lifestyle currently ships to valid addresses within Canada. We do not currently offer international shipping through the online store.
Orders are normally prepared within 1 to 3 business days, excluding weekends and statutory holidays. Processing can take longer during launches, sales, holidays, severe weather, or other periods of high demand.
Carrier delivery estimates begin after the carrier accepts the parcel. Processing time and transit time are separate.
Delivery estimates are not guarantees. Rural, remote, northern, and PO box destinations may require additional time or may have limited express service. The available options and final charges are shown at checkout.
When tracking is available, Shopify will send a shipping confirmation email to the address used at checkout. Tracking information can take up to 48 hours to update after the label is created.
The customer is responsible for providing a complete and accurate delivery address. Contact support@indigenouslifestyle.ca immediately if an address needs to be corrected. We cannot guarantee changes after fulfillment begins.
If a parcel is returned because the address was incomplete, incorrect, refused, or unclaimed, we will contact the customer. Additional shipping charges may apply before the parcel is sent again, except where prohibited by law or where the return resulted from our error.
Carriers can experience delays caused by weather, service interruptions, remote destinations, or other events outside our control. If tracking has not updated for 7 business days or a parcel appears lost, contact us and we will help open a carrier investigation.
If tracking shows delivered but the parcel cannot be found, check the delivery area, household members, building management, and nearby locations, then contact the carrier and our support team promptly.
Contact us within 7 days after delivery and include your order number, photographs of the item, and photographs of the shipping packaging. Keep all packaging until the issue is resolved.
Applicable Canadian sales taxes are calculated at checkout. All amounts are displayed in Canadian dollars. Customers will see the available shipping charges and the total order amount before completing payment.
For shipping assistance, email support@indigenouslifestyle.ca.